COVID-19 Shipping Update: A message to our MasoAuto family
Due to the recent COVID-19 pandemic , there have been some temporary changes made to our business. Please take a moment to review those changes and how your experience as a customer may be impacted.
- First and foremost, we are actively shipping your orders. We are currently working and our warehouse team is here to pack and ship your orders as quickly and accurately as we can. However,the delivery time is greatly influenced due to the carrier(USPS,UPS,Fedex ect.) face a problem with insufficient transportation capacity. We ask you please be extra patient considering the circumstances and allow for longer than normal shipping times.
- Our customer service team is also active and standing by - however please understand that an increase of volume paired with a restricted staff may lead to delays in communication. It may take a moment longer for the chat to respond, it may take a bit longer for us to field your call. We understand this is frustrating but please be as patient as you can.
- Most of our manufacturers are also working with minimal staffing. This can slow down production times, lead times and product availability. Again one more reason to ask you to please be as patient as you can if your order moves slower than normal.
This is a challenging time for all businesses, and we genuinely appreciate your support and especially your patience. All of our current employees are going through health screenings every day, before every shift. We’re looking forward to getting back to normal as soon as possible.
The entire MasoAuto Team wishes you the best of health, take care.